DAIKIN - A unique service provider
As air conditioning, refrigeration and ventilation engineers,
the company's operational set up encompasses various departments
entrusted to achieve a personalised customer care relationship.
The Sales Engineering department analyses customer
needs and recommends to the client on a suitable air conditioning
system, that is reliable, trouble free and competitively priced.
The Designs Engineering department assists architects,
consulting engineers and clients on intensive design requirements
in line with good air conditioning, refrigeration and ventilation
practice and ensures that these comply with current legislation
The Installation Engineering department undertakes
air conditioning, refrigeration and ventilation installations,
putting life into the drawings approved by the Designs Engineering
department. This department liaises with the client on the
actual positioning of the equipment, taking into consideration
client's preferences. All equipment supplied and installed
by the company is supported by a comprehensive warranty under
standard terms and conditions.
The Repair and Service Engineering department is the
key to the after sales service commitments of the company.
The Repair department undertakes
in-house repair work on mechanical and electronic components.
The Service division renders professional preventative maintenance
contracts across the country that can be tailored to suit
individual client's requirements.
The Spare Parts department maintains a fully computerised
spare parts inventory that supplies genuine Daikin spare parts,
helping significantly to reduce repair time.
All these departments work in union as team with the Marketing
department to ensure that the customer is provided with the
best possible service.
In its effort to share its knowledge in the field of air
conditioning, the company lays a strong emphasis for both
local in house and overseas training programmes for its staff,
dealers and its contractors. This enables the beneficiaries
to keep up with the latest in available equipment and in installation,
maintenance and repair technology skills.