DAIKIN - A unique service provider

As air conditioning, refrigeration and ventilation engineers, the company's operational set up encompasses various departments entrusted to achieve a personalised customer care relationship.

The Sales Engineering department analyses customer needs and recommends to the client on a suitable air conditioning system, that is reliable, trouble free and competitively priced.

The Designs Engineering department assists architects, consulting engineers and clients on intensive design requirements in line with good air conditioning, refrigeration and ventilation practice and ensures that these comply with current legislation and regulations.

The Installation Engineering department undertakes air conditioning, refrigeration and ventilation installations, putting life into the drawings approved by the Designs Engineering department. This department liaises with the client on the actual positioning of the equipment, taking into consideration client's preferences. All equipment supplied and installed by the company is supported by a comprehensive warranty under standard terms and conditions.

The Repair and Service Engineering department is the key to the after sales service commitments of the company. The Repair department undertakes
in-house repair work on mechanical and electronic components. The Service division renders professional preventative maintenance contracts across the country that can be tailored to suit individual client's requirements.

The Spare Parts department maintains a fully computerised spare parts inventory that supplies genuine Daikin spare parts, helping significantly to reduce repair time.

All these departments work in union as team with the Marketing department to ensure that the customer is provided with the best possible service.

In its effort to share its knowledge in the field of air conditioning, the company lays a strong emphasis for both local in house and overseas training programmes for its staff, dealers and its contractors. This enables the beneficiaries to keep up with the latest in available equipment and in installation, maintenance and repair technology skills.